Return Policy

This is a launch draft. The preview website is not currently accepting orders.

14-day right to withdraw

For most online purchases, consumers in Estonia may withdraw from the contract without giving a reason within 14 days after receiving the goods. To use this right, send the seller a clear statement before the 14-day period ends to support@beautyhub-jewelry.ee.

The right of withdrawal does not apply in certain cases set by law, including goods made to the consumer’s specifications or clearly personalised goods. Any exception will be stated for the relevant product before purchase.

Return costs and refunds

If you withdraw from an order, the seller will refund the payments received, including the cost of the least expensive standard delivery offered, within 14 days after being informed of your decision. The seller may wait to issue the refund until the goods are returned or you provide evidence that you sent them back, whichever happens first. Any refund will use the original payment method unless you agree otherwise.

You may handle an item as needed to check its nature, characteristics and functioning. You may be responsible for a reduction in value caused by handling beyond what is needed for that check.

Items that arrive damaged or do not conform

The 14-day withdrawal right is separate from your legal rights if an item is faulty or does not match its description. Under Estonian consumer rules, you may generally submit a claim about a defect for up to two years from delivery. Please notify the seller within two months after discovering the issue and describe the problem, with photos if helpful.

Send claims to support@beautyhub-jewelry.ee. The seller must respond to a written consumer complaint within 15 days. If the issue cannot be resolved directly, you may contact Estonia’s Consumer Disputes Committee.