Terms and Conditions

Seller details

The online store is operated by Hanna Consulting OÜ, trading as Beautyhub Jewelry.

• Estonian registry code: 16825754
• Registered address: Kopli tn 96a-13, Põhja-Tallinna linnaosa, Tallinn 10416, Harju maakond, Estonia
• Email: support@beautyhub-jewelry.ee
• Website: beautyhub-jewelry.ee
• Hanna Consulting OÜ is not registered for VAT in Estonia.

Products, prices and the sales contract

These terms apply to purchases of goods from the online store. Product information is shown next to each item. As the jewelry is handmade and photographed under different lighting, minor differences in appearance may occur.

Prices are in euros and are the final prices for the goods. Hanna Consulting OÜ is not registered for VAT, so VAT is not added. Delivery charges are shown separately before the order is submitted.

The sales contract is formed when the buyer submits an order and the amount due is received by the seller. The order and payment confirmation are sent to the email address provided by the buyer. If an ordered item cannot be supplied, the buyer will be notified as soon as possible and all amounts paid, including delivery charges, will be refunded without delay and no later than 14 days after that notice.

If a displayed price is significantly lower than the actual price because of an obvious error, the seller may cancel the order, notify the buyer and refund any amount already paid.

Ordering and payment

To place an order, add the selected products to the shopping bag, enter the requested details, choose an available delivery method and review the total, including delivery, before submitting the order. Payment is processed by Maksekeskus AS in its secure payment environment.

Before continuing to payment from the shopping cart, the buyer can open and review these Terms and Conditions. The buyer must actively tick the unchecked agreement box to accept them. The box is not preselected, and payment cannot proceed until it is selected.

The payment methods offered for a particular order are shown at checkout. They may include Estonian bank payments through Swedbank, SEB, Luminor, LHV, Coop Pank and Citadele, Visa or Mastercard, Apple Pay, and Google Pay. Only methods displayed at checkout can be selected. When paying by bank link, complete the payment and select “Return to merchant” on the bank’s page to return to the store.

Personal data needed to process a payment is transferred to Maksekeskus AS as an authorised processor. The seller does not receive the buyer’s online banking credentials or full card details. See the Privacy Policy for more information about personal data.

Delivery

Delivery is available within Estonia only. Available delivery methods and charges are shown before the order is submitted. Delivery options may include Omniva, DPD, Venipak, SmartPost and Unisend.

As a general guide, carrier transit within Estonia usually takes 1–2 working days after the parcel is handed to the carrier. This estimate does not include order preparation time. The estimated delivery time for the selected method is shown at checkout. Delivery times are estimates, not guaranteed dates, and may be affected by carrier delays or circumstances outside the seller’s control.

The buyer pays the delivery charge displayed at checkout. The buyer is responsible for providing a correct delivery address and contact details. If a parcel cannot be delivered because those details are incorrect or the parcel is not collected, any additional delivery or return costs may be charged to the buyer where permitted by law.

Right of withdrawal and returns

A consumer may withdraw from an online purchase within 14 days after receiving the goods, without giving a reason. This statutory right does not apply to a buyer acting as a legal person and is subject to exceptions provided by law, including clearly personalised goods.

To withdraw, send a clear statement to support@beautyhub-jewelry.ee within 14 days of receiving the goods. Return the goods within 14 days after sending that notice. Contact the seller for return instructions before sending the parcel.

The buyer pays the direct cost of returning goods when exercising the right of withdrawal. If the return is due to an incorrect or defective item, the seller will cover the reasonable return costs. The buyer may handle the goods only as needed to check their nature, characteristics and functioning and may be responsible for any loss in value caused by handling beyond that.

When a consumer withdraws, the seller refunds the payments received, including the cost of the least expensive standard delivery offered. Any extra cost for a more expensive delivery method chosen by the buyer is not refunded. The refund is made without undue delay and no later than 14 days after the seller is informed of the withdrawal. The seller may withhold the refund until the goods are returned or the buyer provides evidence of having sent them back, whichever happens first. Refunds are made using the original payment method unless the buyer agrees otherwise.

Read the Return Policy for further information.

Defective or non-conforming goods

The seller is responsible for a lack of conformity that becomes apparent within two years of delivery. A lack of conformity that appears within one year of delivery is presumed to have existed at delivery unless the nature of the goods or defect is inconsistent with that presumption. The consumer should notify the seller within two months after discovering the issue by emailing support@beautyhub-jewelry.ee.

The seller will handle valid claims in accordance with law, which may include repair or replacement. If bringing the goods into conformity is not possible or appropriate, the consumer may be entitled to a price reduction or to withdraw from the contract. The seller covers costs required by law to remedy a non-conformity. A written consumer complaint will receive a response within 15 days.

Personal data and marketing

The seller uses order details to process orders, take payment, deliver goods and handle customer service. Delivery details are shared with the selected carrier, and payment details needed for processing are shared with Maksekeskus AS. Marketing emails are sent only where the buyer has consented and can be stopped at any time using the unsubscribe instructions or by contacting the seller.

Complaints and disputes

Send questions or complaints to support@beautyhub-jewelry.ee or write to the seller at the registered address above. The seller will try to resolve complaints directly. A consumer resident in Estonia may submit an unresolved dispute to the Consumer Disputes Committee of the Consumer Protection and Technical Regulatory Authority (TTJA). The procedure is free of charge for consumers. Consumers in other countries may contact the consumer protection or dispute-resolution body available in their country.

Applicable law

Estonian law applies, without limiting any mandatory consumer rights that apply in the country where the consumer lives.